Refund policy

 

If you decide that an item isn't the right fit for you, you will have 14 days after the original shipment date to request a return. You will be responsible for the shipping cost back to us. Please start the return on your account using this link https://shopify.com/27364524084/account

 If you are having problem reach out to Contact@theclosetny.com

All items must be returned in the same condition as sold. If there is significant wear or the tags have been removed from a new item, we have the right to refund only 50% of the original cost of the item. 

We do not do returns on the following items:

• Swimwear
• Cosmetics
• New with tag items (if tags have been removed)
• Handbags/Purses, Wallets and Jewelry

We pride ourselves in having authentic, high quality products so we expect returns to be in the same condition as received.

Returns will be processed between 1-3 business days after receiving the product, not including the original shipping charge. Expect to be charged a 10% restocking fee that will be processed at the same time as the return.